A 1 Day Customer Service Training in Dallas

How to Deliver GREAT Customer Service


Customer service seminars and trainings in Dallas
This dynamic customer service seminar
includes 5 interactive modules.

Participants practice new ways of responding
to customer complaints in a variety of
role playing exercises.

When: About to be scheduled - be notified by email
Where: Embassy Suites Hotel in Dallas
How Much: $249 per person for the entire day
On Site: Bring this seminar to your business

Essential Customer Service Skills

How to provide great customer service.

This module is the foundation of providing excellent customer service.

It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.

Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.

How to build trust in person and over the phone

Making customers feel valuable

How to make sure EVERY customer feels heard

The 3 things that make great customer service a habit

Turning complaints into profit

5 techniques guaranteed to increase your telephone skill


Dealing With Complaints & Dissatisfaction

This module will teach you specific ways to interact with customers when they are dissatisfied. You'll practice handling complaints in new ways in interactive role playing exercises.

How to respond to irate and upset customers

How to keep your cool, even when they do not

Dealing with angry customers

Methods for turning complaints into useful feedback

How to ask difficult questions without being invasive

Ending every interaction on a positive note

How to say no elegantly while maintaining rapport

How to make them feel they've been treated fairly

How to feel good while dealing with negative people

Bring This Seminar To Your Organization

This training is custom designed for your group.

Exercises, handouts and role playing are included.

A complimentary phone consultation is included to help your
trainer learn how best to custom design the curriculum for your


To Inquire by phone
Call 800-622-5630


To Inquire Online
Send us a note or inquire online.


Staying Resilient & Avoiding Burn-Out

Staying resilient in the face of complaintsOne of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealingwith complaints all day long can be tiring and frustrating.

These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.

The best stress management techniques

How to prepare yourself for dealing with difficult customers

Ways to stay resilient and positive

How to manage your self talk to remain more positive

Renewing yourself mentally, physically and emotionally

The art of turning the short break into an energy booster


Maximizing Customer Service

Working with customers in certain ways can provide you with referrals, testimonials, additional sales and more!

This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations and maximize every interaction.

How to get customers to want to give you referrals

How to get customers to give glowing testimonials

Getting feedback to improve product and service quality

How to get customers to 'champion' your business

How to get customers to come back again and again

How to create a loyal customer

How to get customers to take surveys


Advanced Listening Skills

Learn ways to listen more powerfully than ever before. This module
includes special techniques for identifying your customers'
highest values and priorities andfor using those insights to serve
them better.

Identify your worst listening habits and how to change them

The 1 belief that will make you a significantly better listener

Discover how to hear a person's real issue,

How to i identify whatis most important to your customer

How to let them know you're listening, without interrupting

The art of backtracking. Are you on the same page?

Why being detail oriented is so helpful for good listening

The 4 step 'good listener' technique

How to know if you're listening well


Flying in to Dallas?

We can present this seminar at your hotel conference room.
Small to medium sized groups are ideal.

Please call 800-622-5630 for details or Inquire Online.


Bring This Seminar to Your Business

We'll custom design the modules of this training especially
for your team and deliver it on site at your business.

For a free phone consultation, please call us at 800-622-5630
or send us a note or Inquire online.


Attend Our Next Seminar

We hold this seminar at our training facility in Dallas a few times each year.

We are about to schedule our next seminar.

If you get on our email list, we'll notify you when we schedule our
next Customer Service Seminar in Dallas.

Your information is for OUR use only and will NEVER be given to any 3rd party.
You may opt out at any time.