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"I am so much more enlightened and have become a better communicator with your guidance. This course has been significantly helpful in working with prospective patients."

Duane Roberts, Senior Counselor
Bosley Medical Group



"The communication segment was "Wow"!

The communication patterning will help me become a better sales person and manager. These patterns will help me economize the interaction between our people and clients.

I will use all the information. My USP will become effective immediately!"

Pat Miller, Sinclair Broadcasting
The CW Las Vegas & My LV TV


"This coaching has been extremely useful in several presentations I've had to make, some of which included the communication of difficult news. Your techniques really work."

Chris Hanes, General Manager
Del Web




Seminars, Training and Coaching in Dallas Texas

Delivering GREAT Customer Service


Use the modules below as a menu, and we'll customize a half day or full day seminar especially for your team.


Seminar Formats: Half day and full day trainings available

This Seminar is For: Small, medium sized groups

Download the Syllabus:



Seminar Modules

Essential Customer Service Skills

How to build trust in person and over the phone

Making customers feel valuable

How to make sure EVERY customer feels heard

The 3 things that make great customer service a habit

Turning complaints into profit

5 techniques guaranteed to increase your telephone skill



Dealing With Complaints & Dissatisfaction

How to respond to irate and upset customers

How to keep your cool, even when they do not

Dealing with angry customers

Methods for turning complaints into useful feedback

How to ask difficult questions without being invasive

Ending every interaction on a positive note

How to say no elegantly while maintaining rapport

How to make them feel they've been treated fairly

How to feel good while dealing with negative people


Staying Resilient & Avoiding Burn-Out

The best stress management techniques

How to prepare yourself for dealing with difficult customers

Ways to stay resilient and positive

How to manage your self talk to remain more positive

Renewing yourself mentally, physically and emotionally

The art of turning the short break into an energy booster


Maximizing Customer Service

How to get customers to want to give you referrals

How to get customers to give glowing testimonials

Getting feedback to improve product and service quality

How to get customers to 'champion' your business

How to get customers to come back again and again

How to create a loyal customer

How to get customers to take surveys


Advanced Listening SKills

Identify your worst listening habits and how to change them

The 1 belief that will make you a significantly better listener

Discover how to hear a person's real issue,

Learn how to identify what is most important to your customer

How to let them know you're listening, without interrupting

The art of backtracking. Are you on the same page?

Why being detail oriented is so helpful for good listening

The 4 step 'good listener' technique

How to know if you're listening well


This training is custom designed for your group. Exercises, handouts and role playing are included.

Bring This Seminar To Your Organization

1. Inquire by phone.
Call 800-622-5630.

2. Inquire Online
Online Dallas Seminar Inquiry.

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Life Coaching

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Human Resources Seminars in Dallas TX

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This unique sales training will teach you a special set of skills that quantum leap the ability to sell. Past students of this training have risen to the top of regional and national sales forces.
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Marketing Seminars

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